We understand how important delivering quality and superior service to our clients and their customers is.
That is why at Nexxus Solutions Group, our auditing and reinspection process is second to none. Our process ensures our clients receive an estimate that has been reviewed by experienced specialists in their respective trade., The estimate must conform to our client’s guidelines and key performance indicators, including a customer satisfaction survey conducted by an independent research company.
All components are then weighted and determine contractor and service provider selection on claims received.
System Auditing Process
Our estimate auditing process includes an electronic audit ensuring the estimate conforms to our client’s guidelines and appropriate pricing is adhered to.
Desk Auditing Process
Our desk audit is completed on all losses received by experienced specialists in their trade ensuring our clients and customers receive an accurate estimate and quality repairs by auditors who know and understand the loss.
Our field re-inspection process ensures all repairs are completed per the estimate and the repairs are completed with the utmost quality workmanship. An independent company completes the re-inspection and the results are delivered to our clients through an extensive management reporting process. In addition, the results are reviewed with our contractor and service providers from a compliance perspective.
Customer Satisfaction Survey
At Nexxus Solutions Group we understand the importance of customer satisfaction and the relationship it has to policyholder retention and recommending their carrier. That is why on each and every claim a customer satisfaction survey is completed and shared with our client, contractor and service provider to ensure the highest satisfaction in the industry.